Design for Improvement: a service design approach for Further Education providers

Summary Service design is an approach that can be used to improve Further Education (FE) provider services and strategies. This guide describes how FE providers can apply service design processes and tools to improve recruitment, attainment, achievement and progression figures. The tools and process contained here were put into practice by five FE providers that took part in the Design for Improvement programme. Funded by the Learning, Skills and Improvement Service and designed and delivered by Uscreates, Design for Improvement is a learn-by-doing training programme. Participants applied the new techniques and knowledge they gained to their own challenge across two training workshops. They worked together to address each other’s challenges during the workshops, and were supported by Uscreates to develop the approaches within their own organisations. This resource includes the introductory document which presents the concept and process, and provides guidance on implementing it, as well as a number of interactive tools and materials.